Sarah Burnett, deputy-chair of BCSWomen, has been demystifying service delivery automation. You can read her article here: http://www.computerweekly.com/opinion/Demystifying-service-delivery-automation
Sarah Burnett of BCSWomen quoted in the Economist: “Software robots are only going to become faster, cleverer and cheaper. Sarah Burnett of Everest, a research [more >]
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