Sarah Burnett – BCSWomen

Sarah Burnet is Demystifying service delivery automation in Computer Weekly

March 8, 2016

Sarah Burnett, deputy-chair of BCSWomen, has been demystifying service delivery automation. You can read her article here: http://www.computerweekly.com/opinion/Demystifying-service-delivery-automation

Sarah Burnett’s prediction on the future of call centres

February 8, 2016

Sarah Burnett of BCSWomen quoted in the Economist: “Software robots are only going to become faster, cleverer and cheaper. Sarah Burnett of Everest, a research [more >]